Common Questions

Help Center

FLAT SHIPPING RATES

  • United States $3.75
  • Canada $10.00
  • International $14.00

SHIPPING PROMOTIONS

  • United States: orders $55+ ship free
  • Rest of World: orders $75+ ship free

SHIPPING STANDARDS

  • Processing time: 7-10 business days, fulfilled in the order in which they're placed
  • Holidays, sales, promotional events: expect 12-15 business days for processing
  • Service: USPS First Class Package Service, tracking included
  • Shipping time: about 2-3 business days after shipment confirmation
  • Tracking: please see order confirmation email for USPS link
  • Purchase protection: packaged in high-quality rigid mailers or sturdy bubble mailers with structured inserts. If your order arrives damaged, please email peel.and.heal@gmail.com with your order number and photos. All situations are treated on a case-by-case basis.

SUBSCRIPTION SHIPPING

Pockets of Sunshine bundles are shipped in batches throughout the entire week stated for that given season. This means that your order WILL take longer than standard orders to process. You'll be notified if there are any unexpected delays in processing. Otherwise, your confirmation email will be updated with tracking info -- like all other Peel & Heal goodies, Pockets of Sunshine are shipped via USPS as First Class Packages and tend to arrive in 3-4 business days (domestically), barring any nationwide delays & unforeseen weather events.

PAYMENT OPTIONS

PayPal, credit, debit, Shopify payments, or Peel & Heal Studio gift cards are all accepted.

While we do not offer AfterPay/Klarna at this time, we're thrilled to be able to provide you with the option for Shop Pay Installments: this operates as a modified payment plan for orders over $50. If you elect this payment method, your total will be split into 4 interest-free payments. You can even elect to make your FIRST payment 2 weeks AFTER the purchase date! Yahoo!!!... yep, that's correct: 4 payments but NO interest rates, late fees, or additional charges. And your credit score WILL NOT be affected by opting to use this: it's our way, as a small business, of thanking you for your support while acknowledging that sometimes budgets are a little darn rigid. Note: Shop Pay Installments must be paid with debit or credit cards. They do not currently accept Capital One cards!

Have any questions? You can find all the details on installments here.

COUPONS, SALES, PROMOTIONS

Discount codes may not be stacked, as the sales platform does not allow it. If you have any questions about bulk quantity purchases, feel free to reach out, as I am happy to discuss our wholesale pricing options with you to fit your needs. 

LOYALTY REWARDS

Please see our loyalty program info at the PDF downloadable here. If you think you're missing points or need help navigating the Perks platform, you know where to find me!! Use the contact form or send a direct email to perks@peelandhea.com  

SHOP CREDITS

These are given as "coupon codes" but will take a full dollar amount off your total. They are typically given as giveaway prizes or raffles from time-to-time, and cannot be stacked with a discount code due to the limitations of Shopify's platform.

GIFT CARDS

Get them here!

Please note, you cannot pay for gift cards using coupons or Shop Pay Installments.

  • National Suicide Prevention Lifeline - call 24/7 at 1-800-273-TALK (8255)
    • US National Suicide Prevention Lifeline: 1-800-273-TALK (1-800-273-8255) or 988 - Languages: English, Spanish; https://suicidepreventionlifeline.org/ (Deaf & Hard of Hearing Options): 1-800-799-4889
  • You can reach the Crisis Text Line 24/7 by texting “START” to 741-741.

  • Trans Lifeline at 877-565-8860 U.S. or 877-330-6366 Canada
  • The Trevor Project, an LGBT crisis intervention and suicide prevention hotline, 24/7 at 1-866-488-7386.
  • To speak to a crisis counselor in Spanish, call 1-888-628-9454

  • Childhelp National Child Abuse Hotline at (800) 422-4453 or visit
  • https://childhelphotline.org.
  • Teen Line is a teen hotline providing emotional support and education on common crises or issues to teens via phone, text, chat, email and message boards. Their website also includes a parent and resource section with blogs and videos. You can contact Teen Line at (800) 852-8336 and by texting TEEN to 839863 Monday through Friday between 6 –10 p.m. PT.
  • https://www.teenhelp.com/
  • If you are a veteran (or your loved one is a veteran), you can reach the Veterans Crisis Line by calling  1-800-273-8255 and Pressing 1. You can also send a text to 838255

  • Head here for a list of crisis centers around the world.

  • For additional resources, see the American Foundation for Suicide Prevention and SAVE (Suicide Awareness Voices of Education).

  • US National Alliance on Mental Illness (NAMI): 1-800-950-NAMI - nationwide network and search function for support and education; https://www.nami.org/Support-Education/NAMI-HelpLine/Top-HelpLine-Resources
    • US SAMHSA National Helpline: - 1-800-662-HELP (4357) - free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders
    • If you are hard of hearing, you can chat with a Lifeline counselor 24/7 by clicking the Chat button on this page, or you can contact the Lifeline via TTY by dialing 800-799-4889.

    • For additional resources, see the American Foundation for Suicide Prevention and SAVE (Suicide Awareness Voices of Education).

    • Head here for a list of crisis centers around the world.


    • Warm Line Directory (United States)

      Not in a crisis but need to talk to someone? Warmlines were created to give people support when they just need to talk to someone. Speaking to someone on these calls are typically free, confidential, and run by people who understand what it's like to struggle with mental health problems.

      https://screening.mhanational.org/content/need-talk-someone-warmlines

    • To find local resources in your area, visit To Write Love On Her Arms.

    • Boys Town National Hotline has a 24-hour a day, 7 day a week crisis line for children and mfamilies at (800) 448-3000 staffed with trained crisis counselors to help with suicidal thoughts, self-harm, parenting issues, physical, sexual or emotional abuse, bullying and peer issues or relationship challenges
    • Military Helpline can be reached at 888-457-4838 or by texting MIL1 to 839863 24-hours a day, 7 days a week. They offer free, confidential crisis support for military service members, veterans and their families. Additionally, they offer Spanish-language calls.
    • Job Accommodation Network (JAN) provides free information and consulting services for individuals with all types of medical and mental health conditions. You can access consultation services by email, chat, or telephone. Searchable online accommodation resource center and the A to Z of disabilities and accommodations offer extensive information.
    • Assistance Dogs International (ADI) offers programs search map where you can locate
    • accredited service animal organizations in each state, and resources on laws based on
    • location. https://assistancedogsinternational.org/
    • https://withall.org/ WithAll is a nonprofit committed to supporting those recovering from an eating disorder. 
    • https://www.nami.org/Advocacy/Policy-Priorities/Supporting-Community-Inclusion-and-Non-Discrimination/Supplemental-Security-Income-(SSI)-and-Social-Security-Disability-Insurance-(SSDI)
    • Meetup is a social networking site that allows you to find and join groups that host in-person events for people who share your personal interests.
    • https://emotionalppe.org/ 
    • The Emotional PPE Project maintains a directory of volunteer mental health practitioners who are willing to provide no-cost, no insurance, confidential therapy for health care workers whose mental health has been impacted by the COVID-19 crisis.
    • Hey Peers is a directory of free or low-cost virtual support groups for people with various mental health conditions.
    • https://nowmattersnow.org/ a resource that provides support for coping with suicidal thoughts through teaching skills based on Dialectical Behavioral Therapy
    • 211 is a nation-wide service that connects people to community resource specialists to find local resources, including employment, housing, food, medical & mental health clinics, etc. Callers can reach the service by dialing 211 from a mobile or landline phone, or by visiting their website at 211.org and using the search function to locate a direct number based on their zip code.
    • Help with Bills provides information about government programs that help with bill payment, medical bill info, temporary assistance, jobs, unemployment, credit and more. Their website and Helpline are also offered in Spanish. They can be reached at 844-872-4681 between 8am-8pm Monday through Friday.
    • http://helpwhenyouneedit.org/ 
    • online service that connects users to over 350,000 listings nationwide of private and public resources for food pantries, stores that accept food stamps, assisted living facilities, domestic violence and homeless shelters, mental health & substance use treatment, free clinics, legal and financial assistance.
    • SAMHSA Disaster Distress Hotline

      United States

      https://www.samhsa.gov/find-help/disaster-distress-helpline

      1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

RAINN National Sexual Assault Hotline

1-800-656-HOPE (4673)

  • Patient Access Network Foundation (PAN) can be reached at (800) 532-5274 Monday through Thursday from 8:30am-5pm ET and provides underinsured patients with financial assistance through disease-specific funds that provide access to progressive therapies. Spanish-language calls are accepted.
  • HEALTHWELL- Helping the underinsured afford critical medical treatments
  • Largest Job Site for People with Disabilities, Ability Jobs
  • Rise Above the Disorder connects users with resources for finding a therapist, answering
  • mental health questions , and applying for grants to cover the cost of therapy.
  • Warm Line Directory (United States)

Not in a crisis but need to talk to someone? Warmlines were created to give people support when they just need to talk to someone. Speaking to someone on these calls are typically free, confidential, and run by people who understand what it's like to struggle with mental health problems.

https://screening.mhanational.org/content/need-talk-someone-warmlines

    • National Crisis Line – Anorexia and Bulimia: 1-800-233-4357
    • With All provides tools for individuals and caregivers to help develop healthy relationships with food and body. They also provide financial assistance to those in recovery from eating disorders with one-time grants of up to $500 to help with costs of living expenses during treatment.
    • National Hopeline Network: 1-800-SUICIDE (800-784-2433)
    • Lifeline Crisis Chat (Online live messaging): 
    • AIDS Crisis Line: 1-800-221-7044
    • https://nafcclinics.org/find-clinic/
    • American Academy of Sleep Education provides information on sleep disorders, causes, solutions/treatments, etc. Provides a “Find a Sleep Facility Near You” locator on its website. Facilities listed are accredited by the American Academy of Sleep Medicine AASM.
      • Family Violence Helpline: 1-800-996-6228
      • National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255
      • Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288)
      • National Domestic Violence Hotline: 1- 800-799-7233
        • United States

          • US National Alliance on Mental Illness (NAMI): 1-800-950-NAMI - nationwide network and search function for support and education; https://www.nami.org/Support-Education/NAMI-HelpLine/Top-HelpLine-Resources
          • US National Suicide Prevention Lifeline: 1-800-273-TALK (1-800-273-8255) or 988 - Languages: English, Spanish; https://suicidepreventionlifeline.org/ (Deaf & Hard of Hearing Options): 1-800-799-4889
          • US Samaritans: 877-870-HOPE (4673) - registered charity aimed at providing emotional support to anyone in distress or at risk of suicide throughout the United States; http://www.samaritansusa.org/
          • US SAMHSA National Helpline: - 1-800-662-HELP (4357) - free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders
          • US Trevor Project: 1-866-488-7386 - an organization that provides a 24-hour phone hotline, as well as limited-hour webchat and text options, for lesbian, gay, bisexual, transgender and questioning youth within the US; text TREVOR to 1-202-304-1200 (available M-F from 3:00 pm to 10:00 pm ET)
          • US Veterans Crisis Line: 1-800-273-8255 - 24/7 hotline that provides phone, webchat, and text options available to military veterans and their families. It provides options for deaf and hard of hearing individuals

Subscription Info

 

WHAT'S INCLUDED IN THE MONTHLY SUBSCRIPTION?

From month-to-month, Peel & Heal Studio offers themed subscriptions, known as our POCKETS OF SUNSHINE. These inspirational bundles are perfect gifts for yourself or a loved one, and are never tailored to a specific holiday/religion, age group, gender identity, etc. While the theme is announced in advance (usually 2 weeks before subscription sign-ups close on the 25th) the contents are always a surprise!

Don't worry, we know you wanna know a *bit* about the items included...after all, you're exchanging your hard-earned money for this Pocket of Sunshine! So we do keep several things consistent each month. You will ALWAYS receive:

 

  • 3 full size sticker sheets on premium matte sticker paper
  • 2-3 die cuts printed on sticker paper
  • a "burst of sunshine" -- this is a mystery item that will tie into our theme but changes monthly. Past examples include decorative paper clips, post-its, bookmarks, keychains, buttons/pins, and other exclusive Peel & Heal merchandise.
  • PLUS, it's all packed in a cardstock pocket, durable enough for reuse in tons of ways!
  • Bundled together with a themed gift tag and packaged in a metallic gold mailer.

WHEN WILL I GET MY SUBSCRIPTION?

Subscriptions are mailed out during the first FULL week of any given month, though we do request a bit of grace with this period depending on the number of subscribers we have at that time! While you must ENROLL by the 25th of the month, your first package doesn't arrive in that first month. For example, you can order on October 22nd. You'll be charged for the November bundle. It will ship in the first couple weeks of November. If you order on October 29th, however, you're being charged for the December bundle since you are past the cutoff date. You'll be charged upon ordering but won't get a Pocket of Sunshine until the first full week of December.

 

Note: subscriptions are mailed in batches to expedite fulfillment processes. Please know that your shipping label may be created a day or two PRIOR to being dropped at the Post Office. From there, shipping typically takes 2-3 days depending on destination within the US.